JOB OVERVIEW:
Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At Holiday Inn®
we want our guests to relax and be themselves which means we need team members to:
- Be you – by being natural, professional and personable in the way you are with people
- Get ready – by taking notice and using your knowledge so that you are prepared for anything
- Show you care – by being thoughtful in the way you welcome and connect with guests
- Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES:
FINANCIAL RETURNS:
- Supervise cash handling and banking procedures
- Prepare daily banking and cash flow reports
- Deal with irregular payments
- Works with Superior in the preparation and management of the Department’s budget
PEOPLE:
- Supervise functions
- In the absence of a Manager, conducts shift briefings to ensure hotel activities andoperational requirements are known
GUEST EXPERIENCE:
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
- Supervise outlet service
- Assist with menu and wine list creation
- Monitor standards of guest facilities and services
RESPONSIBLE BUSINESS:
- Establish and instruct staff in cash security procedures
- Supervise the maintenance of service equipment
- Control stock and monitor security procedures
- Works with Superior on manpower planning and management needs Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
QUALIFICATIONS AND REQUIREMENTS:
- Diploma in Hotel Management, Food & Beverage, or related field, with 2 years’ related experience or an equivalent combination of education and experience. Supervisory experience preferred. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and training abilities.
What we Offer:
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Extensive coverage of Medical, dental & optical benefits
- Insurance Coverage
- F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.
