Admin Cum Deployment Officer
Handle inbound/outbound calls including registration
• Coordinate the reporting of defects and deal with complaints, queries, and suggestions received;
• Data entry and card programming
• Prepare monthly and ad-hoc service report
• Check daily report for system enhancement
• Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.
• Record and keep track customer feedback in system daily.
• Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting
• Manpower scheduling and check daily attendance
• Deployment function including sourcing candidates via various platforms, arrange interview, deployment to ensure no shortfall
• Update leave application in system
• Daily frontline operations to ensure good and timely delivery of services to customers.
• Coordinate social and recreational activities to promote the team work of the company
Requirements
· Diploma/Degree in Administration/HR or equivalent.
· Desirable experience in both customer service and HR.
· Must have working experience at call centre.
· Proficiency in Microsoft Office suite.
· Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal communication.
· Experience with creating a culture of engagement, collaboration, and teamwork.
· Willing to work 12 hours shift.
