You have been appointed to perform the position of Admin Assistant. You are required to perform the
following duties and undertake the following responsibilities in professional manner:
- Respond to Customer Inquiries: Manage customer queries and concerns via phone, email, or social media, ensuring all communications are logged and followed up promptly
- Issue Resolution: Provide effective solutions for customer complaints and issues, aiming for first contact resolution whenever possible.
- Feedback Collection and Analysis: Collect customer feedback, analyze patterns, and report findings to the management to improve products and services
- Support Marketing Campaigns: Assist in the development and execution of marketing campaigns, preparing promotional materials and campaign reports.
- Content Creation: Help create and distribute marketing materials such as newsletters, emails, and social media posts to enhance brand awareness and engagement
- Market Research: Conduct basic market research to support marketing strategies, understanding trends that impact customers and industry landscapes
- Conduct Video Calls: Organize and conduct video verification calls with overseas customers to confirm their identities and understand their needs better
- Performs any other duties as and when required
