Comviva Inventory Management Production Support Engineer
About Comviva: Comviva is a global leader in providing mobile solutions, enhancing digital experiences for mobile operators and enterprises worldwide. With a strong focus on innovation and customer satisfaction, Comviva delivers cutting-edge technology solutions across various domains including mobile financial services, customer value management, and digital content.
Role Overview: As an Inventory Management Production Support Engineer at Comviva, you will be responsible for ensuring the smooth operation and optimization of our inventory management systems. You will work closely with internal teams, customers, and partners to provide technical support, resolve issues promptly, and contribute to the enhancement and maintenance of inventory management solutions.
Key Responsibilities:
- Technical Support: Provide timely resolution of technical issues related to inventory management systems and associated applications. Troubleshoot and diagnose issues, escalating as necessary to ensure minimal impact on operations.
- System Monitoring and Maintenance: Monitor the performance and health of inventory management systems. Conduct routine maintenance tasks, including updates, patches, and backups, to ensure system reliability and data integrity.
- Incident and Problem Management: Respond to production incidents, conduct root cause analysis, and implement corrective actions to prevent recurrence. Document incidents, resolutions, and lessons learned for knowledge sharing and process improvement.
- Customer Interaction: Collaborate with internal stakeholders, customers, and vendors to understand requirements, resolve issues, and deliver exceptional support experiences. Maintain clear and effective communication throughout the support lifecycle.
- Change Management: Participate in change management processes, including planning, testing, and implementation of system changes and enhancements. Ensure changes are deployed smoothly and meet quality standards.
- Documentation and Training: Create and maintain comprehensive documentation, including system configurations, troubleshooting guides, and operational procedures. Provide training and support to end-users as needed.
- Collaboration and Teamwork: Work closely with cross-functional teams, including developers, QA engineers, and business analysts, to address technical challenges and contribute to system improvements and optimizations.
- Continuous Improvement: Proactively identify opportunities to enhance system performance, reliability, and efficiency. Stay updated with industry trends, emerging technologies, and best practices in inventory management and production support.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in production support or technical operations roles, preferably in inventory management or supply chain domains.
- Strong knowledge of inventory management systems, database management, and SQL queries.
- Experience with incident management, problem-solving, and root cause analysis.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Ability to work under pressure in a fast-paced environment, prioritizing tasks and meeting deadlines.
Preferred Qualifications:
- Familiarity with ERP systems (e.g., SAP, Oracle) and inventory management software.
- Certification in ITIL or other relevant frameworks.
- Experience with scripting languages (e.g., Python, PowerShell) for automation tasks.
- Knowledge of Agile methodologies and DevOps practices.
