Main Purpose of Job:
We are seeking a dynamic and personable Client Experience Specialist to join our team as Receptionist. As the first point of contact for our esteemed clients and visitors, you will play a pivotal role in shaping their initial perception of our company. Your warm demeanor, impeccable professionalism, and exceptional communication skills will set the tone for a positive client experience from the moment they walk through our doors.
Key Responsibilities of the Job:
To manage the front desk including but not limited to:
- Receiving Visitors with a high level of professionalism by greeting, welcoming, directing and connecting them to the respective parties appropriately.
- Managing room bookings for Client meetings and internal use, including VC set up if needed.
- Arrangement of visitor refreshments and other services as needed.
- Answer incoming calls in a professional timely manner, screening and routing them, as necessary.
- Receive and distribute incoming mail and deliveries.
- Maintain an updated contact list of the Employees/Partnership.
- Management of Local and International courier service, including the vendors’ monthly reports.
- Work closely with the Hospitality Assistant to upkeep office cleanliness to create a warm working environment.
Facilities Management:
1. Office Expense Management
- Procurement, Inventory and Control Management of General Office, Stationery and Pantry Supplies.
- Sourcing and Management of Suppliers/Vendors for cost effectiveness.
2. Office Services
- Ensuring the upkeep and maintenance of security and telecom systems, conducting office fire safety checks, and maintaining office equipment and appliances to minimise disruptions and downtime.
- Main contact point for Building Management, Cleaning Vendor, General Vendors/Suppliers/Contractors
BCP Support:
- Liaison with respective parties, either local or overseas, to set up meetings as required to maintain the Business Continuity Plan by supporting Department Heads with their planning efforts.
- Managing calendar invites for workshops and trainings etc.
- Training and support with internal systems such as FACT24
- Coordination of the Business Continuity activities for Asia and Middle East with key stakeholders to ensure the business remains resilient and well prepared in the event of continuity challenges.
Requirement:
- A pleasant personality
- Strong communication, interpersonal and customer service skills
- Excellent organisational skills with attention to details
- Multitasking and time management skills with the ability to prioritise tasks
- Good initiative and drive with the ability to work independently
- A Team Player
- Proficiency in Microsoft Office Suite
