• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with Ptcp or MoP.
Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
Requirements
• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to work shifts, weekends, and public holidays when required
• Ability to handle difficult interactions in a professional manner
• Possess N levels, O levels, Higher NITEC/A-Level/Diploma/Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions
