Jobscope:
- Handle sales orders, customer and client enquiries/complaints.
- Provide high service levels to the respective customers and clients.
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
Requirements:
- Min GCE N/O Level, Nitec or Dip in any discipline
- Min 1 year of Call Centre / order processing experience
Healthcare industry
Up to $2.6K
West area
Interested candidates, please forward your resume to [email protected]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
