Workplace Ambassador

Workplace Ambassador (Bank)

Work Dynamics - Integrated Facilities Management

Location: CBD

Housekeeping / Logistics

• Daily routine checks and maintenance of the following:
  General office areas
  Meeting rooms
  Workstations
  Mail collection
  Cabinets
  Toilets
  Enforcement of clean desk policy
• Management of office supplies:
  Stationery
  Copiers & printers
  Confidential document box
  VC/AV system
  Telephone line and cables
  Office keys
• Management of bistro machine & supplies:
  Coffee machine
  Water dispenser
  Cups & cutlery
  Paper towels
  Fridge
  Pump servicing (sink)
• Oversee and manage lockers arrangements and users’ lists;
• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
• Lost & Found management.
• Reception / Hospitality Services
  Answer all incoming calls and handle inquiries whenever possible;
  Provides prompt response to guest/clients request (no longer than 24hours);
  Introduction of space and ushering of guests to their respective event spots
  Monitoring visitor/space logbook;
  Maintenance of key contact lists;
  Ensure signages are constantly being updated;
  Sorting and handing out mails; and
  Constantly gather feedback from users to see how we can further improve our space offerings.

Provide elevated human experience to user for conference suite

• Create a premium, welcoming and hospitable experience for conference suite Guest
• Foster a sense of community and create happiness for their guest
• Anticipate client needs through observation to create memorable experiences
• Execute premium service standards and readiness to meet expectation
• In-dept. knowledge of Wine, Spirts & Beverage

Sound like you? To apply, you need to be a:

• Minimum 3 years proven work experience in a customer service capacity;
• Able to work independently and as part of a team;
• Ability to identify and track relevant community KPIs;
• Proficient in Microsoft applications;
• Customer service oriented with good verbal communication skills;
• Attention to detail and a pleasant personality; and
• Able to work overtime (OT) during event periods where required.
• Other Requirements (good to have)
• A first aid certificate;
• Knowledge on HSSE, risk assessments;
• Experience in security management; and
• Experience in assisting to organize events