Working Location: Balestier
Working Hours: Weekdays Office Hours, May require to work on weekends occasionally
Salary: $3000 - $4500
Job Description
- Report directly to the IT Manager and be accountable for achieving KPIs established by them.
- Collaborate with IT Specialists to provide support, follow-up, and resolution of Level 1 and Level 2 issues/incidents reported by users via Zendesk Helpdesk System, phone, email, or on-site detection.
- Oversee the smooth operation of all IT Infrastructure and Operations, including networks, systems, applications, cloud servers, portals, and IT-related clubhouse facilities and services, ensuring alignment with the department's strategic objectives and targets.
- Ensure successful implementation, migration, relocation, and maintenance of IT infrastructure.
- Manage the IT Support Outsourced Vendor to ensure smooth operations in accordance with Service Level Agreements, conducting regular scheduled/ad-hoc progress status meetings.
- Lead and manage Incident Response and Incident Management with internal and external parties until resolution and closure.
- Develop and execute strategies for the development and management of IT infrastructure in support of organizational objectives.
- Lead and facilitate all IT operation-related projects from inception to closure, adhering to project management requirements.
- Assist in ad-hoc procurement requests for hardware, software, applications, cloud servers, and professional services necessary for smooth IT operations.
- Forge partnerships with business process owners to enhance attributes contributing to positive internal customer experiences.
- Continuously identify ways to improve IT services, aiming to increase customer satisfaction and strengthen internal customer relationships.
- Enforce compliance with organizational policies, methodologies, and standards to meet audit and regulatory guidelines.
- Implement enterprise IT architecture referencing industrial standards and practices to effectively support business operations and ensure efficiency and security in system delivery.
- Develop, review annually, and implement IT policies and SOPs to ensure compliance with auditing requirements.
- Formulate, develop, and review yearly Cybersecurity policies and guidelines to safeguard IT systems against threats.
- Conduct periodic status and health checks on IT systems to ensure operational readiness, incident escalation, problem resolution, and capacity planning.
- Formulate recommendations for IT crisis management, such as Disaster Recovery Plan and Business Continuity Plan, and participate in related exercises.
- Ensure adherence to procurement procedures outlined in Standard Operating Procedures.
- Assist and facilitate yearly IT audits, both internal and external.
- Perform any other assigned tasks.
Job Responsibilities
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- Proven working experience of 2 to 3 years in IT Support, Helpdesk, Network Administration, System Administration, or a similar role.
- Hands-on experience in installation, administration, vulnerability assessment, and hardening of Server Hardware, Operating Systems, and Virtual Machines.
- Availability to work weekends to provide IT Support coverage
We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]
T Stephanie | R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
