COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise thatprovides a comprehensive and integrated suite of quality and affordable healthand eldercare services to meet the growing needs of families and theirdependents. Building on close to three decades of experience and expertise,NTUC Health is among the largest providers of active ageing, senior day care,nursing home, and home personal care services in Singapore. We also servevulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered seniorgroup home. In addition, we run a family medicine clinic.
Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being atrusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook,Instagram, and LinkedIn.
RESPONSIBILITIES
The HR Shared Service Centre (HRSSC) Manager plays an important role in driving service excellence. You will be responsible for designing efficient internal processes and delivering a seamless and positive employee experience across the entire employee life cycle. You will collaborate with various stakeholders and will be the main point of contact for all HRSSC related issues, providing timely advice and guidance to employees.
We are looking for a candidate who has strong numeric skills, eye-for-details, and strong problem-solving skills; he/she thrives in a fast-paced and dynamic environment. If you are a team player who enjoys building relationships and takes pride in delivering high-quality results, then we want to hear from you!
- Lead the HR Shared Services Team and oversee daily operation in ensuring efficiency and effective delivery of the HR Services in accordance with service levels agreement and in compliance with regulations. The scope of services includes employment contracts issuance, new hires on-boarding, employment, insurance, HRIS/employee data maintenance, work passes, license registration and renewal, training and benefits administrations and off-boarding.
- Responsible for overseeing the Payroll team for accurate and timely execution of inhouse payroll using SAP Payroll System.
- Drive continuous process improvement by identifying inefficiencies and collaborating with stakeholders to implement standardization and simplification initiatives to drive higher performance, efficiency and productivity within HR.
- Drive resolution of employee issues and constantly identify opportunities to improve HRSSC.
- Implement HR Shared Services strategies that align with the organization's objective.
- Manage HR Manpower related Grants including liaison with relevant internal and external stakeholders. Monitor grant reporting schedules and deadlines, implementation per grant requirements, monthly finance grant accruals, and submission of claim documentation to ensure consistent grant processing and fund allocation to cost centres.
- Use data and analytics to measure the effectiveness of HR services and make informed decisions.
- Manage internal and external audit activities for the HR department with various stakeholders.
- Manage HRSSC company wide announcements.
- Collaborate with the finance department on compliance and risk reporting, accruals request and yearly budget cycle.
- Negotiate and review service contracts, monitor service quality and ensure cost effectiveness.
- Manage outsourced service providers and vendors.
- Monitor HRSSC budget, analyse expenses and identify cost savings opportunities.
- Participate in ad-hoc HR projects and other related assignments.
- Bachelor's degree in Human Resources, Business Administration, or related field
- At least 3 year of relevant experience in leading a HR Shared Services team
- Proven experience in leading and developing HR teams
- Excellent knowledge of HR process, MOM and CPF regulations
- Strong interpersonal, written, and verbal communication skills to explain HR requirements in a clear, concise, and effective manner
- Strong leadership, decision-making, and problem-solving skills
- Proficient in Google Workspace collaborative tools and Excel
- IHRP-CP or SP Certification
- Strong analytical and problem-solving skills
- Meticulous and strong attention to details, able to handle large volume of data on spreadsheet with due care
- Able to work under tight timelines and prioritize tasks
- Able to move quickly in both strategic design and practical execution to meet the needs of the team and business in a fast-paced environment
