Duties and Responsibilities:
1) Account & Client Relationship Management:
- Develop and maintain strong relationships with assigned clients.
- Understand clients' needs, business objectives, and challenges to provide tailored solutions.
- Provide consultation and proposals for indoor plants and landscape solutions.
- Managing new and existing client accounts.
- Act as the point of contact for clients and ensure a seamless and positive experience for clients.
2) Sales Target Achievements:
- Focus on acquiring new customers to achieve revenue growth and meet sales targets
- Additionally, aim to achieve revenue retention and growth from existing customers
- Negotiate/close deals and handle customer feedback.
3) Collaboration and Coordination:
- Work closely with other departments such as operations, accounts, and CRS team.
- Ensure a coordinated approach to client management.
- Share insights and feedback from clients to improve products and services.
4) Performance Monitoring and Reporting:
- Monitor and report on sales performance.
Qualification and Criteria:
Personality traits:
1) Communication and Interpersonal Skills:
- Good communication, listening and presentation skills.
- Possess good interpersonal skills.
- Comfortable in talking to people.
2) Independence and Collaboration:
- Able to work independently and work well with others.
3) Motivation and Results Orientation:
- Self-motivated and results oriented.
Expertise:
1) Educational Background:
- Degree or Diploma (with experience) in any related disciplines.
2) Analytical and Problem-Solving Skills:
- Strong analytical skills, meticulous, and a good problem-solver.
3) Negotiation and Closing:
- Strong negotiation and closing abilities.
- Ability to understand clients' business needs and tailor solutions accordingly.
4) Adaptability and Time Management:
- Able to multi-task.
- Able to work in a fast-paced environment
5) Technology and System Proficiency:
- Comfortable in using systems such as Microsoft Dynamics 365 Business Central.
- Skilled in utilizing Adobe Photoshop for graphic design and photo editing is preferred
6) Adherence to Processes:
- Good in following procedures and workflows
