DUTIES & RESPONSIBILITIES
· Sets tables, places clean cutlery and crockery on the table.
· Places clean cutlery and crockery on the table as per the prescribed standards.
· Ensures that table setting is uniform and tables and chairs are cleaned before they are set.
· Assists the Supervisor/Captain in seating guests.
· Greets guests courteously with a smile.
· Helps to pull chair when seating the guest.
· Pours ice water for the guest after seating the guest.
· Presents guest with the menu and attends to their needs.
· Takes guests’ order.
· Recommends food items that are on the menu and provides information on preparation methods and accompaniments when taking orders.
· Recommends guest for the first drink with the knowledge gained in beverages.
· Recommends food items to the guest and suggests that guest try recommendations.
· Serves food according to service procedure.
· Sets the table accordingly after orders have been placed.
· Ensures that food and drinks are served quickly and efficiently and with all the necessary accompaniments.
· Ensures plates are clean and not chipped or cracked.
· Checks against the order to ensure that the correct dish is served to the guest.
· Serves the lady first.
· Serves and clears food from the right.
· Removes dirty dishes and cutlery from the table.
· Clears the plates when the guests have finished.
· Stacks the crockery properly according to sizes and placed soiled cutlery separately on the tray.
· Stacks crockery, glassware and cutlery properly to ensure that the tray is well balanced.
· Ensures that there is sufficient mise-en-place at all time on the side station.
· Replenishes side station when stock items run low.
· Cleans and wipes all equipment before placing onto the side station.
· Replenishes condiments whenever required.
· Presents bill to the guest.
· Proceeds to close the bill only upon guests’ request.
· Checks the table number and items before presenting to the guest.
· Places the bill in a bill folder pad in front to the guest.
· Thank the guest for their patronage.
