The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Greet and welcome guests promptly in a warm and friendly manner.
- Attend to phone calls using appropriate telephone etiquette.
- Upsell, promote, and ensure that the guest is enjoying their dining experience.
- Ensure guests are serviced within the specified time.
- Set tables according to the type of event and service standards.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverage.
- Check the accuracy of bill/checks before presenting to customer or processing the payment.
- Responsible for clearing, collecting, and returning food and beverage items to the proper area.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements if required.
- Complete the daily responsibilities that are set for each shift and closing duties.
- Ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable.
- Conduct routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance.
- Conduct monthly inventory checks on all operating equipment and supplies
- Escalate guests complain to superior if unable to conduct service recovery.
- Assist in training, motivating, directing, and supervising the work performance of the employees in the F&B operations.
- To perform any other duties that may be assigned by the Management.
