Job Responsibilities
- Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
- Negotiate with customer on repayment if they are unable to fulfill payment obligation
- Attending to customer’s account enquiries and rendering prompt services on their request
- Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
- Update conversation with customer in collection system
- Working together with supervisors in solving irregular cases
Job Requirements
- Making calls in the range of 200 to 250 daily
- Meeting and exceeding KPI set by management
- Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
Attributes/Personality Traits Required:
- Customer Focus
- Good Team Player & Result Driven
- Has integrity in her/his area of workIndependent, Responsible & Committed
- Able to multi task and work on demand
Skills/Technical Ability Required:
- Knowledge in Microsoft Words, Excel & Powerpoint
- Good Interpersonal and Communication Skills
- Good Analytical Skills
- Good Negotiation Skills
- Good Writing Skills
