Mon - Thurs 8:30 a.m. - 6 p.m.
Fri 8:30 a.m. - 5:30 p.m.
Alternate Sat 8:30 a.m. - 12:30 p.m.
This role handles frontline operation role at the workshop
Responsibilities
• Managing all frontline operation in an efficient manner.
• To meet Customer requirements and Principal standard.
• To achieve KPIs target set for all Upselling Programs
• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.
• Coordinate service operation matters with other franchises (Ad hoc basis).
• Manage WIP invoicing.
• Achieving quality service & maintaining good customer relations
• Attend to all complaint/feedback related to customer issue.
• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
• Assist in rolling out new program to up-sell new product within the centre
• Assist in overseeing of on-time delivery of repair vehicle
• Participate in Ad-hoc Project.
Requirements
• Diploma / Degree in Automotive / Mechanical Engineering
• At least 3 years of working experience
• Good communication and interpersonal skills
• Able to work independently and is a strong team player
• Valid Class 3 driving licence
