Job Description:
· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction
· Review and improve standard operating procedures for service and new equipment preparation
· Lead, manage and motivate a team of production workforce & highly productive workshops operations
· Work well with the Engineer, Mechanics on the follow up updates of service calls and job delivery
· Build good relationship with the team and management to meet
· Maintain and comply to safe working environment accordance to safety regulations and MOM work requirements
Job Requirements:
· Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage
· Possess good understanding of business objectives in service operations
· Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns
Only shortlisted candidates will be contacted. Do indicate notice period required and expected salary in the resume
