Summary of the Role
The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.
The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.
Responsibilities
- Managing system in cloud environments in accordance with the project requirement and system support role.
- Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
- Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
- Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes.
- Manage the system patching and security hardening implementation.
- Any other ad-hoc duties as required or assigned
Requirements
- Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience.
- At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
- Certification as an AWS or equivalent Cloud Computing Engineer is preferred.
- Certification in Linux System is an added advantage.
- Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
- Working knowledge and exposure in Identify and Access Management System will be given priority.
- Automation, scripting experience with Linux Scripting will be an advantage.
- Take initiative, upkeep responsibilities and has a sense of urgency.
- Effective verbal and written communication skills.
- Self-motivated, customer-oriented and a strong team player.
