Billing Operation and Management for Government Agency (Contract Position)

Summary: Professional IT manpower services for the support of the content management operations of an electronic procurement portal (GeBIZ)

Working Hours: Monday to Friday, 8.30am to 6.00pm

Estimated Contract Period: Sep 2024 - Jun 2026

No. of Days: Up to 310

Candidates will need to pass a written test and interview to be selected for the position.

Written test: 1 hour. Aims to evaluate the candidate’s knowledge in communications, customer service, procurement, billing and Business IT support. Candidates have to pass the written test with a score of 60% or higher before they will be considered for the interview.

Interview: Only candidates who passed the written test will be shortlisted for the interview. Aims to evaluate the candidate’s knowledge in relevant areas/skillsets, business domain, communications, problem solving and commitment to teamwork. Shortlisted candidates have to pass the interview with a score of 75% or higher before they will be considered for the position

Duties & Responsibilities:

• Provide quality customer service and excellent support operation to a billing system and report system for an e-procurement portal and meet key performance indicators
• Perform billing operation, report operation, change management, user education, incident management and problem management
• Handle in-bound calls and emails and to co-ordinate work with internal teams and external users
• Manage any incidents raised and track them to their closure escalating such incidents where required
• Monitor the accuracy of bills generated and manage any readjustments that may be required
• Generate and monitor billing reports
• Secondary duty is to perform the role of administrator for virtual assistant application that implemented for GeBIZ portal. Assist in training the virtual assistant. Covering the duty of web deployment when required
• Perform any other required tasks assigned by the management to support operation

Requirements:

• At least 4 years of relevant and recent work experience that demonstrates the competencies in providing support for billing, report and financial related operations
• Knowledge or experience in the role of an administrator for virtual assistant application is an advantage
• Good communication skills through verbal and written presentation in the English language
• Good interpersonal, analytical and problem-solving skills with a positive work attitude
• Knowledge in business domain knowledge in government procurement, GeBIZ portal and billing operations
• Ability to work with different teams, gather and analyse requirements and recommend areas of improvement independently
• Working knowledge in the following areas:

1. Accounting or billing practices
2. Use of Government electronic Business Portal
3. Use of Internet Browsers like Google Chrome, Mozilla Firefox, Microsoft Edge/ Internet Explorer etc
4. Use of applications like Outlook, Word, Excel, etc.

• The candidate will be subjected to security clearance

Qualified and interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Date of birth (for CPF calculation)

3. Residential address (for job matching by location)

4. Minimum expected salary

5. Relevant education/qualification certificates and testimonials