Manager - Managed Network Services (MNS)

• Exciting Permanent opportunity to work with one of the leading Consulting Firm/Tech Player
• Annual Earning Potential of SGD 100-130K
• If you are someone from Network Operations/Project or Network Managed Services kind of background and enjoy talking to clients, this is the perfect role for you.

We are seeking a Senior Manager and Manager for Network Services. Looking for candidates knowledgeable in Managed Network Services (MNS). These roles will involve frequent client interaction and onsite presence, requiring a strong understanding of network operations without the depth of a network engineer.

Major Responsibilities:

Operational Effectiveness:

1. Conduct Service Management Reviews: Collaborate with key Client stakeholders to establish and maintain service management reviews ensuring alignment of Client’s services with Customer’s business plans.
2. Coordinate regular contract reviews, documenting potential changes/updates and decision logs for Account team review and subsequent agreements.

Client Relationship:

1. Monitor overall Customer health through regular reviews with key stakeholders, addressing any issues and identifying future opportunities and contract compliance.
2. Manage Customer enablement activities including provider portal overviews, training, access requests, and ongoing Customer support.

Performance & Operational Oversight:

1. Oversee Service Level assessment, reporting, and trend analysis; Provide SLA reporting and collaborate with service assurance, delivery, and finance on improvement plans.
2. Review Key Performance Indicators (KPIs) and develop action plans as needed.
3. Work with Operations, Service Delivery, and the Customer to identify process enhancements and drive improved performance collectively.
4. Identify continuous improvement opportunities and innovation for service enhancement.

Additional Roles and Responsibilities:

1. Deliver accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting.
2. Contribute to special projects outside regular account responsibilities as needed.

Argyll Scott Consulting Pte Ltd