- Exciting Permanent opportunity to work with one of the leading Consulting Firm/Tech Player
- Annual Earning Potential of SGD 100-130K
- If you are someone from Network Operations/Project or Network Managed Services kind of background and enjoy talking to clients, this is the perfect role for you.
We are seeking a Senior Manager and Manager for Network Services. Looking for candidates knowledgeable in Managed Network Services (MNS). These roles will involve frequent client interaction and onsite presence, requiring a strong understanding of network operations without the depth of a network engineer.
Major Responsibilities:
Operational Effectiveness:
- Conduct Service Management Reviews: Collaborate with key Client stakeholders to establish and maintain service management reviews ensuring alignment of Client’s services with Customer’s business plans.
- Coordinate regular contract reviews, documenting potential changes/updates and decision logs for Account team review and subsequent agreements.
Client Relationship:
- Monitor overall Customer health through regular reviews with key stakeholders, addressing any issues and identifying future opportunities and contract compliance.
- Manage Customer enablement activities including provider portal overviews, training, access requests, and ongoing Customer support.
Performance & Operational Oversight:
- Oversee Service Level assessment, reporting, and trend analysis; Provide SLA reporting and collaborate with service assurance, delivery, and finance on improvement plans.
- Review Key Performance Indicators (KPIs) and develop action plans as needed.
- Work with Operations, Service Delivery, and the Customer to identify process enhancements and drive improved performance collectively.
- Identify continuous improvement opportunities and innovation for service enhancement.
Additional Roles and Responsibilities:
- Deliver accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting.
- Contribute to special projects outside regular account responsibilities as needed.
Argyll Scott Consulting Pte Ltd