Work closely with Project Management, R&D, Production, Sales and Product Management on product design and requirements. Testing products to establish functionality and effectiveness.
Perform and assist at product training, evaluations, configurations and installations (internal and with customers).
Tasks
- Review and participate in the design of the system based on customer requirements
- Network configuration and design based on customer requirements
- Configure and test the system before delivery
- Analyze and understand customer requirements and create test scenarios
- Create Factory Acceptance Tests and Site Acceptance Tests documents, manage and execute tests and create reports
- Perform on-site and off-site system software configuration
- Perform local and on-site trainings with customers
- Identify and report issues and eventual improvements
- Remote support for installed systems
- Follow up customer technical requirements and feedback
- Perform Site survey activities and create reports about it
- Travel 25% of the working time
Qualifications
- Degree in Computer Science or its equivalent
- Good knowledge in computer communications, LAN/WAN, core protocols (TCP/IP, Layer 2&3, network protocols)
- - Good knowledge in Linux OS (installation, configuration, processes)
- Experience with server solutions (bare bone and clusters)
- Experience in debugging Linux software issues based on logs
- Basic scripting experience (bash, perl)
- Experience with VoIP Telephony (SIP, RTP)
- Basic experience with databases (Postgresql or MySQL)
- Good Cisco configuration/debugging knowledge
- Structured and well-organized
- Ability to define problems, collect data, establish facts, draw valid conclusions and provide solutions
- Excellent verbal and written communication skills;
- A team player
- Ability to work under pressure
- Ability to work on multiple projects in parallel thread
- Strong customer service skills
- Results and deadline oriented
- Availability to travel abroad
- Good English skills
- Knowledge of German is a plus
- Previous experience in telecommunications, networking, customer support or system/field engineer is an advantage
- Cisco Certification is a plus
- Basic knowledge of radio systems and/or Air Traffic Management is a plus
- Only SIngaporeans need apply
