Position Overview
The Assoc Data Centre Engineer provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. Monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required.
Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
Role & Responsibilities
- Support data centre operationsAssist with management and tracking of assets and the generation of reportsSupport planned maintenance events, system backup processes and disaster recovery drills
- Perform physical visitor access request into data center.
- Perform physical equipment movement request in or out of data center.
- Manage inventory movements with all necessary approvals and checking that it matches with request.
- Health monitoring of systems via NOC dashboards using monitoring tools.
- Escalate issue to relevant parties based on SOP and escalation matrix.
- Reports generation (daily/weekly/monthly).
- Monitor patching notification email that is send out to the system custodian.
- Daily checking of logs to prepare for audit: visitor log, keypress log, staging, storage, DC item log and inventory movements.
- Weekly checking of logs to prepare for audit: CCTV and degauss logs.
- Perform any other task assigned that is related to job requirements.
- Support incident resolution
- React to alerts/alarmsSupport problem/issue identification and resolutionEscalate problems/issuesDiagnose problem source through discussions with users
- Support implementation of preventive solutionsGuide staff to resolve basic and routine problems
- Develop supporting documentation of all activities to ensure accurate and sufficient information for maintenance and troubleshooting
Requirements
- Higher NITEC/Diploma in Computer Engineering/Information Technology or equivalent
- At least 1 - 3 years’ experience in developing, implementing and maintaining IT systemsRequired to work in 24 x 7 data center on varied 12 hours shifts including nights, weekends, and holidays.
- Proficiency in Microsoft office.
- Inquisitive and displays a positive attitude when facing obstacles.Able to follow a logical process when making decisions.
- Excellent interpersonal skills and a team player
- Willingness to learn and committed to provide service level excellence in everything.
- Able to work between 2 data centres (Ang Mo Kio and Changi South).
- 12 month’s renewable contract based on annual performance
Working days are Monday to Sunday.
They are required to perform 12 hours rotating shifts as per allocated.
Day shift is from 8.00 am to 8.00 pm.
Night shift is from 8.00 pm to 8.00 am.
Meal break is 1 hour.
Working hours will be up to an average of 44 hours over a continuous 3-week period.
Mode of Work: Physically in DC, no WFH
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R23111942
EAP Name: Feng Ye
