- Perform daily operational tasks including monitoring, liaising, dispatching, and closing day-to-day issues and works within the Fault Management Center.
- Escalate any abnormalities and outstanding works to the Team Leader for further action.
- Maintain clear and effective communication in English with all stakeholders.
- Demonstrate patience and empathy when interacting with tenants, contractors, and other stakeholders.
- Utilize proficiency in Microsoft Office tools, applications, and services to document and manage fault reports and resolutions.
- Interpret architectural drawings and Changi Aerodrome Map to facilitate fault identification and resolution.
- Organize, prioritize, and multitask effectively to manage multiple ongoing issues and tasks.
- Work collaboratively as part of a team within the Fault Management Center and with other departments.
- Utilize domain expertise in Building Management/Facilities Management to enhance fault detection and resolution processes.
Job Requirements:
- GCE ‘O’/‘N’ level with pass in English language
- At least two (2) year of relevant experience dealing with customers at frontline / call centre experience.
- Good communication skills in English, positive mindset and strong willingness to learn
- Have good documentation practice.
- Customer service-oriented mindset.
- Able to work shift (12 hour shift)
- Has a good safety mindset and displays good WSH behaviors
