. Provides accessible day to day contact point for customers
• Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, and volume licensing questions via phone or email
• Act as the first point of contact for defined customers on all of their licensing enquiries
• Assist in educating the customers about Insight.com and related services
• Interact with other departments to resolve customer issues
• Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer
• Attend training seminars as available on customer licensing programs and products, and must also remain knowledgeable of department functions and system technology
• Develop strong working/selling relationship with internal Operations teams and Business Partner Managers • Develop relationships with vendor partners
• Stay as needed to assist with end of month/quarter sales activities
• Provide feedback to Outside Sales counterparts to assist in development of assigned accounts
• Proactively contact customers [ renewals ]
• Obtained relevant Vendor certifications as required
• Provide backup & overflow support when necessar
