- Provide support to Sales Department by providing technical advice relating to customer inquire.
- Provide on-site technical service to customer as and when required.
- Follow up with customer on plant trial and provide technical advice
- Determine new sources of raw materials together with Purchasing Department for product improvement and cost reduction.
- Ensure smooth operation of laboratory by establishing and enforcing maintenance; trouble shooting malfunctions, arranging for repairs and evaluating new instruments and techniques in application laboratory.
- Manage technical personnels through coaching, counseling and disciplining, planning, monitoring and appraising.
- Maintain and participate in ISO quality systems and other industrial certification systems
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