Customer Service and Supply Chain Specialist (1 year contract)
Job Description
As a Customer Service and Supply Chain Specialist based in Singapore and support Australia operation remotely, you have a wide range of tasks and functions to which assist not only our customers but also the wider organisation:
Outbound order fulfilment processing
- Receive customer purchase order, verify and input in SAP system.
- Coordinate with warehouse and transport suppliers to arrange suitable delivery solutions to the customer.
- Prepare shipping documents and share with the customer as per required timeline.
- Process all the required transactions in SAP as per standard operating guidelines.
- Monitor order credit block as well as delivery status and ensure all relevant parties are made aware of potential problems.
Customer service
- Assist all customers’ enquiries and feedbacks related to orders.
- Establish and maintain good working relationships with customers.
- Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.
- Provide assistance for urgent orders out of working hours / during holidays when it is required.
- Record customer complaints in CRM, work with relevant parties to investigate the root cause, identify corrective and preventive action to provide a suitable response to the customer.
Stock planning
- Work with customers and sales to understand demand forecasts supporting the stock planning process.
- Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment timing and quantity, and advise involved parties of potential supply issues.
- Create replenishment purchase orders in SAP and liaise with internal and external suppliers to arrange shipment as requested delivery date.
- Initiate stock transfer among warehouses when it is required.
Inbound management
- Follow up all inbound replenishment purchase orders until goods are delivered to the assigned warehouses.
- Work with nominated freight forwarders / customs brokers for the import clearance process of Imerys’s inbound shipments including packaging declaration process
- Verify inbound receipt report provided by the warehouses.
- Report and escalation missing / damage stock issue to relevant parties.
- Post goods receipt in the system
Local production planning
- Issue raw material to local toller for production
- Work closely with the toller to understand the production schedule and ensure on time replenishment.
Reporting and administration
- Prepare regular reports to monitor and measure work performance such as: KPI performance report, replenishment purchase order tracking report, inventory report, safety stock and reorder calculation, backlog orders / orders with past delivery date.
- Verify and upload all logistics / tolling suppliers’ invoices in SAP for payment processing and ensure all the transactions performed by external
- Other general administrative and adhoc reports that may be required from time to time.
Master data management
Ensure data accuracy in SAP:
- Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.
- Material and customer master data: follow the standard operation requirements for material and customer creation, extension; ensure data accuracy and no duplication.
The successful applicant would ideally meet the following.
- Graduate with a bachelor degree in Industrial Engineering, Supply Chain and Logistics major .
- Have at least 2 years Customer Service and Logistics / Supply Chain experience. Experience in working with ERP data (preferably with SAP). Fresh graduates who are fast learners and have a passion for learning about supply chain operations are encouraged to apply too.
- Be able to work to adapt to flexible time requirements and onsite as per company’s policy. (Working time: 7am to 4pm)
- A motivated individual with the ability to collaborate and being autonomous as required by nature of the tasks and manage the deadlines; confident and articulate, with excellent communication skills
