Working Location: Central
Responsibilities:
- Responds to Level 1 and Level 2 support requests via multiple sources such as phone and email. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner.
- Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary.
- Documents incident/problem status and resolution in tracking log. Documents solutions to common problems and responses to frequently asked questions.
- Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves.
- Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.
- Work closely with other global IT support teams
- Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices.
- Evaluate and pilot test new products and services, both hardware and software.
- Maintain a proper inventory of all IT related equipment and software.
- Disseminate IT information to the office and visiting staff.
Requirements:
- Diploma/Degree in IT related fields
- Minimum 5 years of IT support in corporate sector
- Familiar with Microsoft /Dell products
- Deep knowledge on mobile applications (eg. Android etc)
- Possess a good attitude and service-oriented skill, able to communicate with any level of employee
- Willing to work over time if requested
- Proactive, Teamwork, honest and show a responsibility manner at all times
- Able to work independently with minor supervision.
Interested applicants, please submit your updated resume in MS WORD format to [email protected] for immediate processing. Do include your availability, last drawn & expected salary.
**We regret that only shortlisted candidates will be notified.
