Scope:
- Providing timely order management report and information to customers
- To providing a timely feedback (within 2 working days) of acknowledgement to custmers for new and change orders
- Coordinating order management activities
- Ensuring on-time delivery to customer is met by working with 3PL and make timely booking for shipment
- Providing full set of shipping documents and ensuring timely invoicing to customer
- Drive Order fulfilment closure on a monthly basis
- Handle all customers enquiry on new product request and developments, and related activities and channel to internal team for follow up
- Review and update CS process document to ensure compliance within SCM
- Any other related responsibilities assigned
Requirements:
- Diploma / Degree in Supply Chain / Logistics / Business Management with 2 to 4 years' related working experience, preferably in the area of customer service or account management
- Customer service orientated mindset
- Team player
- SAP working knowledge is advantageous
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
