Job Description
- Attends to call from client regarding technical questions and problems.
- Resolves client's dissatisfactions by initiating thorough investigation of complaint, evaluates findings, and responds as soon as possible to clients.
- Collating diagnostic reports to be sent to doctors and clients.
- Delivers reports and supplies to the laboratory.
- Delivers reports that are printed from the main laboratory.
- Collects samples from clinics upon requests and as per system or client service team.
- Collates all samples from the Phlebotomists, packs, and handover to despatch riders on allocated timings.
- Handover of samples to despatch riders in a timely manner.
- Adhere to compulsory collection/ delivery rounds.
Requirements
1. Able to commit to 5.5 days work-week
2. GCE 'O' Level or equivalent
3. At least 1 year of experience in Client Service.
4. Has good command in English, both written and oral.
5. Strong communication skills.
6. Familiar with Microsoft Office.
