Roles & Responsibilities
We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.
Responsibilities
- To manage large development and Production Support teams in an onsite offshore environment involving in excess of 50+ FTEs.
- Ability to demonstrate through experience the understanding and implementation of ITIL process.
- Manage overall team’s service quality and lead in any service recovery issues with clients.
- Ability to manage the Fixed price engagement.
- Able to demonstrate on how scope, schedule and budget are managed effectively.
- To demonstrate good technical acumen by having strong technical background for effective management of the team.
- Responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.
Skills Requirement
- Bachelor’s degree in Information Technology, Computer Science, Engineering or similar areas.
- Prior experience in managing multi-ethnic, multi-geo teams.
- 10-15 years of experience in Relevant Field.
- Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
- Broad BFSI domain knowledge with in-depth knowledge in any one of the domain areas like Lending, Cash Management, Transaction Banking, Trade Finance etc.
- Exposure in payments domain is a must.
- Hands-on experience in Testing is mandatory.
- Good understanding of IT process, procedures & identifying and implementing the productivity improvement levers.
- Understanding IT outsourcing engagement and commercial models.
- Prior experience of managing transitions including transition from incumbent vendors.
- Good project management knowledge including various project management methodologies – like Agile, Waterfall etc.
- Experience of managing/ participating in RFP/Bid process including Due Diligence.
- Strong IT technical experience in any of the prominent technologies in digital, data / analytics etc.
Non-Technical / Soft Skills
- Willingness to learn new technologies and ability to adopt to work in a corporate environment.
- Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
- Ability to communicate both oral and written with client mid/senior management professionals.
- Ability to present status report in a senior management forum and ability to articulate and answer questions.
- Good Negotiation and interpersonal skills.
- Excellent customer orientation and communication skills.
