Call Center Agent
Job Description:
- Japan MNC
- Basic up to $2300 + shift allowance + Flexi Benefits
- Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
- Annual Leave - 14 days +1 day each year, max 25 days
- Jurong East
Job Responsible:
- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
Requirement:
- Able to perform rotating 12hours shift work, 4 days a week
- 1 years' experience in fast-paced Call Center environment
- With basic computer knowledge may apply.
For consideration, kindly submit your CV to [email protected]
**Only shortlisted candidate would be notified**
LIM SIANG FAN R2199045
MTC Consulting Pte Ltd| EA Lic. No: 15C7752
