Location: Changi Airport Duty Free
Title: Retail Supervisor
Requirements
• Minimum 3-5 years experience in customer service, high-end retail environment, or in a similar capacity.
• Passion in the retail industry, good communication, and leadership skills.
• Service-oriented and hands-on person with good customer-handling skills.
• Independent and good team player, pleasant personality.A self-directed learner who possesses high levels of initiative and willingness to learn.
• Ability to adapt to changes and perform under pressure in a fast-paced environment.
• Passionate in the retail environment and strives for operational excellence
• Proven track record in sales
The Job
• Responsible for the daily store operations and supervising a team of retail associates to ensure smooth operation.
• Ensuring visual merchandising and housekeeping are kept to company standards.
• Maintaining a high standard of personal and team members grooming & appropriate conduct.
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image.
• Establish regular contacts with existing and potential customers, maintain healthy customer relationships, and keep customers informed on new products or services, changes, etc.
• Manage inventory and company assets, recommending to the Retail Manager orders of inventory.
• Working closely with the Retail Manager on sales activity and being part of store events.
• Constantly providing constructive feedback to the management on various aspects.
• Proactively give suggestions to drive store traffic and activities.
• Other duties as assigned
