Customer Service/Experience Executive
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing spare part orders.
- Perform other assigned duties and/or project work.
REQUIREMENTS
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind-set and has passion to deliver good customer service.
- Good excellent phone etiquette
Salary: $3500
Location: Near to MRT
Interested candidates are welcome to email resume to [email protected] and CC to [email protected]
