Job Responsibilities:
- Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
- To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
- To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
- To handle feedback and provide supplementary information like pricing, stock availability and etc
- Providing support to the sales team
- Assisting the sales team to arrange with customers on the servicing of products
- Handling of 1-to-1 exchange process
- To ensure that display sets are in proper working condition at point of sales
- To manage our service partners
- To ensure that leads provided are promptly attended to
- Provide product information and details to enquiries by our service partners
- Scheduling of installations for our customers with our service partners
- Handle feedback from customers with regards to our service partners
Job Requirements:
- A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
- 5 days’ work week (requireto rotate once a monthto manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
- Preferably two years of working experience in similar field
- Ableto communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
- Self-motivated, team player and able to work independently with minimum supervision.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jun Siong (Johnson)
EA Personnel Reg No: R24120242
