- Responsible for responding to public inquiries to ensure exceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
- Case Management:
- Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
- End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
- Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.
Requirements:
- Only Singaporeans may apply
- Good writing skills. Proficient in English language (written and spoken).
- Possess customer service experience
- Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
- Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)
Please contact Terence at +65 9645 4048 your resume directly for fast response.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
