Contract: 12 months
Location: Geylang Bahru
Responsibilities
- Responsible for responding to public inquiries to ensure exceptional customer satisfaction.
- Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
- End to end case management by collaborating with other departmental units to ensure efficient, timely resolution and closure of public inquiries.
- Meeting service level requirements for customer interactions and adhering to company’s writing guidelines and standards.
Requirements
- Possess customer service experience
- Good writing skills
- Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
- Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/7745
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
