The Service Ops-Ops Response in Synapxe is responsible to drive improvements in the quality of production systems via production change control and quality assurance. We are looking for experienced personnel to manage, drive and deliver the change management process. He/She will work with Synapxe staff in other divisions such as project managers, production support and security specialists in assessing change requests, to prevent adverse impact for change requests deployed to production systems.
Roles and Responsibilities:
- Focus on Change Management and drive Change Advisory Board meetings and manage approval of all change requests for deployment
- Implement and maintain ITIL standards for change management
- Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences
- Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests
- Follow-up on action items from CAB
- Send change downtime and completion broadcast communication to all Synapxe stakeholders
- Maintain and update change control portal
- Improve process efficiency (e.g. streamlining) and effectiveness
- Maintain processes, templates and SOP, website and information related to change controlProvide regular report on SLA measurement and/or performance of ITSM processes
- Review/Prepare progress reports for initiatives and present the reports when required
Requirements / Qualifications:
- Minimum of a B.S. in Computer Science, MIS or related degree
- 6-8 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.
- Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required.
- Ability to establish and cultivate relationships with a variety of key stakeholders.
- Ability to work under a fast-paced and dynamic environment.
- Displays a strong sense of time management and accountability.
- Well-developed communication, negotiation and professional writing skills.
- Good organization skills, with ability to properly document and track information
- Strong knowledge of MS Office Applications (Word, Excel, Powerpoint)
- Ability to adapt to a fast-changing environment
- Willing to learn new things and take on challenges/task proactively
- Experience in healthcare industry and ServiceNow is an advantage.
