Reporting to the Marcom Manager/ Snr Marcom Executive, the key role of the Customer Service Officer is to:
- Handle systems relating to shopper management and assist in mall inspection
- Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)
- Provide assistance and general information to shoppers at the Concierge Desk
- Handle the administrative and clerical work relating to the events and promotions at the mall
- Handle mall redemption programs such as vouchers, premiums, and parking
- Assist in customer reward programs including educating tenants on the voucher program
- Assist in collating tenants’ gift voucher reimbursement.
- Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, photographing, etc.
- Handling and administering Lost & Found items
- Answering incoming phone lines and email enquires
- Assist with assigned administrative duties from Marcom Manager
- Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.
- Prepare monthly duty roster and ensure efficient allocation of manpower.
- Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.
*Please note that only shortlisted candidates will be notified. Thank you.
