Roles & Responsibilities
- Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
- Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
- To develop, manage and maintain strong relationships with Customers.
- Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
- Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
- Act as a brand guardian for online and offline communications.
Qualifications and Selection Criteria
- Diploma/Degree in Business or related field.
- Proficient in listening, speaking, and writing in English.
- Minimum 1 – 2 years experience in customer relations or related fields
- Meticulous with a creative flair
- Strong organizational and time management skills
- Good interpersonal and communication skills
- Responsible, proactive and able to work autonomously in a fast-paced environment
