Job Title: Customer Success Manager
Key Responsibilities:
- Customer Relationship Management:Develop and nurture relationships with key customer stakeholders.
Understand and align with customer business priorities to deliver high-quality solutions and governance.
Engage in strategic communications at the executive level to discuss and promote business value.
- Consumption Leadership - Customer Strategy and Growth:Manage customer engagements to identify priorities and opportunities.
Collaborate with account teams to align customer and company goals.
Design and implement programs that enhance operational health and accelerate Microsoft product adoption.
- Customer Success Leadership - Delivery and Program Management:Orchestrate resources to ensure effective solution delivery and value realization.
Leverage support agreements to assist customers in achieving their objectives.
Identify and address challenges to smooth program execution.
- Customer Success Leadership – Consumption Leadership:Support customers in achieving consumption milestones.
Monitor progress, address roadblocks, and maintain project timelines.
Initiate strategies to enhance product adoption and usage.
Team Dynamics:
- Current team size in Singapore: 5, with a broader team presence in APAC, EMEA, and Americas.
- Main post-sales point-of-contact for technical support and solution implementation.
Daily Activities:
- Address customer inquiries through calls, reviewing subscriptions, usage, and document preparation.
- Engage in dynamic, energetic customer interactions across various communication platforms.
Qualifications:
- Minimum 3 years of experience in Account Management, Sales, or Customer Success within the Tech industry.
- Strong familiarity with cloud technologies; experience with other software platforms also considered.
- Native-level Japanese proficiency; excellent communication skills with an ability to influence at the executive level.
- Proficient in Microsoft Office.
Hiring Process:
- Two rounds of panel discussions including managers and a short presentation.
This role is ideal for a proactive and customer-oriented individual looking to drive success and operational excellence in a dynamic, multi-regional environment.
EA Reg No: R22109791, Timothy Teo
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
