Responsibilities:
• Provide excellent customer service through personalized conversations
• Communicating in a friendly disposition regardless internally or externally.
• Ensure all calls, chats, emails are handled promptly & professionally.
• Respond to inquiry, feedback and provide resolution in accordance with the company service standards
• Perform data entries and quality checks on bookings for future arriving guests
• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
• Liaison between various business units on satisfying guests requests
• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
• Know the pricing, packages, and convert opportunities into sales
• Ensure compliance with all company policies and procedures and regulatory requirements.
• Excellent time management, attention to detail, and perform ad-hoc duties when assigned
• Perform other ad-hoc assignment and project as and when necessary
Requirements:
• Customer Service Experience with Good Communication Skills
• Able to work on weekends and public holidays (On rostering)
• Responsible and Accountable, and able to Work as a Team
• Good Enthusiasm and Willingness to Learn
• Dynamic, Independent, Reliable, and Flexible Approach
• Able to offer Solutions to Daily Issues, and handle Office Administration
• Possess good working attitude and have a strong sense of responsibilit
• Good Knowledge of MS Office and Web Chats will be an Advantage
** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.
