Job Highlights
· Positive Working Environment
· Fixed Allowances
· AWS + Quarterly Performance Incentive Bonus
. Career Growth
Guest Service Officer Job Description:
A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:
1. Guest Check-In and Check-Out:
- Efficiently process guest arrivals and departures.
- Distribute room keys and inform guests about room amenities and hotel services.
- Address guest inquiries, requests, and concerns promptly and professionally.
2. Customer Service Excellence:
- Exhibit exceptional customer service skills, making guests feel welcome and valued.
- Provide accurate information about the hotel, local attractions, and services.
- Handle guest complaints or issues with patience and effective problem-solving.
3. Payment Processing:
- Collect payments for hotel accommodations and additional services.
- Maintain accurate billing and payment records.
4. Communication Skills:
- Possess strong verbal and written communication skills to interact with guests and colleagues effectively.
- Handle phone inquiries and reservations courteously and professionally.
5. Computer Proficiency:
- Utilize basic computer skills for guest check-in, reservations, and record-keeping.
- Familiarity with hotel management software is a plus.
6. Professional Appearance:
- Maintain a neat and professional appearance.
- Greet guests with a friendly smile and offer assistance as needed.
7. Physical Stamina:
- Be able to stand for extended periods.
- Handle luggage and assist guests with mobility as required.
Job Requirements:
- Candidate must possess at least GCE O-level or equivalent.
- Minimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.
- Pleasant and well-groomed.
- Good communication and interpersonal skills.
- Enjoys interacting with guests and working in a fast-paced environment.
- The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).
- A good team player, can work independently and is able to work under pressure.
If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.
We look forward to having you as a part of our Beverly Hotel Elements family!
