Contract duration: 6 months / 18 months
Work location: East
Working hours: Mon - Fri (9am - 6pm)
Salary: Up to $3600 + Completion Bonus!
Responsibilities
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
Requirements
- Preferably ’A’ Levels or Diploma holder with relevant working experience.
- Good interpersonal and communication skills.
- Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
- Possess a pleasant and cheerful disposition.
- Meticulous and detailed-oriented.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• EA Registration No. R24120918 TAM SEE MIN