In this Role, you’ll get to:
• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.
• Efficiently manage a large number of client inquiries professionally.
• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.
• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.
• Achieve personal and team targets, including Key Performance Indicators (KPIs).
• Handle office administrative tasks as needed.
What you’ll Need to Succeed:
• Bachelor’s Degree in relevant majors.
• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.
• Analytical thinking and high problem-solving skills.
• Ability to perform well in challenging situations and effectively manage stress.
• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.
• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.
