Responsibilities:
- Manage inbound and outbound calls.
- Address guest inquiries and requests promptly and professionally.
- Receives and transfers all calls to respective rooms or departments.
- Assist guests with overseas calls.
- Handles all wake up calls and monitors the telephone printers.
- Assist guests with information about hotel amenities, policies, and local attractions.
- Ensure all room reservations are are follow-up promptly.
Requirements:
- Minimum 1 year of previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication skills.
- Knowledge of hotel operations and systems is a plus.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work rotating shifts, including weekends and holidays.
- Location: Orchard
We regret that only shortlisted candidates will be notified.
By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.
Registration No: R23117478 (Mandy Lim Teng Hong)
EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
