This is for Kulim Penang and Bayan Lepas Island only.
Job Summary
You will be an integral part of the Field Service team providing quality repair and maintenance of wafer fabrication equipment. Your responsibilities include installation / relocation of equipment at customers’ sites, analytical troubleshooting of technical problems, on-site maintenance of equipment and attending to equipment abnormalities. You will professionally represent the company to the customer and act as a first line of escalation for the customers.
Job Responsibilities
- Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems.
- Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions.
- Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. Liaise and co-ordinate with customers in relation to short-term defect work.
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems.
- Carry out Tier 2 process qualification work.
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports.
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified.
- Develop good customer relations during installation and execution of service contracts.
- Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for.
- Ensure safe working condition at work site.
- Any other duties as assigned by the Immediate Supervisor.
Job Requirements
- Engineering Degree (Mechanical / Electrical & Electronics Engineering or equivalent).
- Able to work in Fab environment and perform work swing shift (Tues – Sat and/or Wed – Sun) and standby duties.
- Self-starter who can work independently and has a deep desire to learn and grow with the Company.
- Able to perform rostered 24/7 on call standby duty for a week.
- Strong interpersonal and communication skills.
- Able to actively engage customers on technical solutions.
UEN: 201508072D
EA License: 22S1099
Personnel Registration Number: R22107983
