Job Details:
- Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
- To aid in this process, hold onto and expand your knowledge and abilities.
- Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
- Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.
- Oversee the lifecycle of IT assets from acquisition to disposal.
- Exchange knowledge to benefit fellow team members and clients.
- Write educational content for the self-service portal.
- Assisting with IT systems and infrastructure
- Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers.
Qualifications:
- Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
- Excellent communication skills in both written and spoken English
- Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
- Strong customer focus - identifies needs and finds solutions to meet them
- Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
- Experience with IT asset management and automation tools such as Desktop Central
- Audio-Video/Video Conferencing support
- Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
- Project Management running small-scale projects from inception to completion using good project management practices
