We are looking for a dedicated Adviser- Customer Service to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
RESPONSIBILITIES:
- Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
- Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
- Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
- Capture customers’ feedback on the service levels, and present findings for Management’s review
- Assist the Customer Service Manager in evaluating and improving the current practices and processes
REQUIREMENTS:
To be considered for this position, you should possess a NITEC in Automotive Technology and above, with preferably 2 years of customer service experience in a similar role. Proficient in MS Office and meticulous with numbers and details.
Are you are a customer centric person and love to meet people? Do you have a strong inclination to achieve customer happiness through delivering excellent service? Do you possess excellent interpersonal skills and enjoys interacting with multiple partners to derive solutions for customer issues? We welcome you to apply in now.
