Role & Responsibilities:
The Shared Services Department is responsible for providing a coordinated corporate support function to Connect Group (parent company) as well as to Travel Cue entities across the globe for administrative transactional processes including: Quality and compliance, People Management servicing, Vendor Management, Assets Management, IT and access administration. This role also ensures that an organization operates within legal and regulatory frameworks, adheres to internal policies, and maintains effective internal controls. This role helps mitigate risks, promote ethical behaviour, and safeguard the organization's assets.
Reporting Lines:
The Shared Services Manager reports to the Managing Director & Group CEO.
Technical Focus:
Delivery of administrative transactional processes & compliance as stated in the above roles and responsibilities.
Key Functions:
· Developing Compliance Process: Designing, implementing, and maintaining global compliance process that aligns with applicable laws, regulations, and company standards. Ensuring policies and procedures are up-to-date and effectively communicated throughout the organization.
· Internal Auditing: Conducting thorough and independent audits of various departments and processes to assess compliance with policies, regulations, and internal controls. Analysing processes, data, and financial statements to identify irregularities, inefficiencies, and opportunities for improvement.
· Reporting and Documentation: Preparing comprehensive audit reports detailing findings, recommendations, and corrective actions. Documenting audit procedures, work papers, and evidence to support audit conclusions.
· Compliance Monitoring: Monitoring ongoing compliance with laws, regulations, and internal policies. Conducting periodic compliance reviews and assessments.
· Stakeholder Communication: Communicating audit findings, compliance updates, and recommendations to senior management and relevant stakeholders. Collaborating with department heads to address identified issues and develop action plans.
· Process Improvement: Identifying opportunities to enhance operational efficiency, streamline processes, and strengthen internal controls. Implementing improvements based on audit findings and best practices.
· Prepares: A variety of plans, strategies, reports and proposals related to the departments.
· Supervises: Staff (including managing performance, staff development and training), oversees the delivery of multi-disciplinary programmes, policies, products, and services.
· Plans: Any other administrative functions related to the smooth functioning of the Shared Services.
· Oversees and ensures: The smooth functioning of HRIS and to support system deployment activities to ensure smooth adoption by the end users.
· Plans and develops: Shared Services communication strategy and capacity development; develops procedures and guidelines to ensure clarity, accuracy, consistency, accountability and to sustain and increase public awareness of Shared Services core activities.
· Establishes and maintains: Close working relationships with functional Divisions and Travel Cue branch offices, ensuring correct implementation established policies and escalating to policy owners any issue requiring policy related decisions.
· Liaises: with government bodies and local authorities to ensure compliance.
· Performs: other duties as required by the Management.
Minimum Requirements
· Bachelor’s Degree in Accountancy or Finance
· Minimum Ten years of relevant experience in global quality & compliance for a Travel Industry, coordinating, leading and/or managing operations and administrative activities.
Competencies
· Results Focus
· Leading, Engaging and Empowering
· Communication
· Partnering and Advocating
· Knowledge Sharing and Continuous Improvement
· Strategic Thinking
Technical/Functional Skills
· Work experience in more than one country location or area of work is considered essential.
· Accounts & Finance background is essential.
· Extent and level of experience in coordinating, leading and/or managing operations and administrative activities.
· Extent of understanding and experience with HRIS & ERP systems and their application.
· Quality and compliance background is essential.
