Job Description
Strategic Customer Experience Manager - Workvivo (Singapore)
What you can expect
In this role, you'll proactively manage onboarding programs for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption. Responsibilities also include facilitating workshops on best practices, conducting Executive Business Reviews, and building thought leadership on employee communication and engagement. You'll represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.
About the Team
Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.
What we’re looking for
- 8+ years of B2B SaaS customer success or consulting experience working with global enterprise level customers
- Experience in leading technology solution implementations
- Experience managing a revenue portfolio of enterprise-level customers
- Experience in successful customer on-boarding
- Experience driving user adoption and renewal rates
- Be customer obsessed, passionate about the future of work and driving positive impact for your customers
- Be able to speak fluent English and other languages
