About Us
CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia.
We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.
We are continuing to enhance our clinical team and our business with thought leaders and knowledge specialists that will support our next stage of rapid growth.
It’s an exciting time to join us.
The opportunity
The role of CS Service & Support Executive is an integral part of the team. It’s the first point of contact for visitors to our business and the ‘owner’ of the receipt and release of goods process within our business.
You will work both independently and within the Singapore team, to diligently plan, organize and carry out activities that will assist the company to meet targets, improve the flow of inbound and outbound logistics and meet our high expectations for quality customer service. This is a somewhat autonomous role, where you need to be comfortable with making front line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in goods being delivered and outstanding service to our customers.
The role is focused on the following areas:
Customer and Office Support:
- Answering all incoming customer calls and managing all front office activities
- Greeting external visitors and couriers
- File, database & records management
- Assistance with internal meetings & events
- Liaising with interstate and international offices
- Manage & maintain office supplies
- Sales Administration & Logistics
- All shipment arrangements - using online portals
- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests
- Verify goods shipped by matching bills, reconciling quantities, and noting discrepancies
- Manage and monitor stock movement and local product inventory
- Maintain and update sales, product and customer records
- Manage sales orders, including collection/delivery of devices
- Manage business and sales enquiries as needed
- Other ad-hoc duties or special projects as assigned
- Provide full administrative support to CardioScan Singapore office
- Comply with policies and procedures relating to CardioScan business services
Requirements:
- At least 1-2 years of experience in sales/sustomer service/ administration, or a similar role.
- Diploma/ ITE in business administration or similar preferred
- Proficient in English with excellent written and verbal communication skills
- Able to work in a fast-paced environment and cope with company expansion plans
- Be a self-motivated, pleasant individual with a strong customer service focus
- Attitude is everything - you must be a team player with the ability to work cohesively with others
- Have decision making and problem solving skills
- Be a strong communicator who leads by example, upholds our core values and exhibits expected behaviours
- Able to effectively work autonomously
- Effective time management skills
- Have a hands-on approach, to get the job done.
- Strong computer skills (Monday.com, SharePoint, OneDrive, Office365)
- Able to work independently and with minimal supervision.
- Strong organization skills with a problem-solving attitude
- Ability to multitask and prioritize daily workload
Why Work with us?
Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies. and focus on learning and development. It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth.
Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions. We focus on outcomes. We value flexibility and encourage our team to work in ways that support their work/life commitments and wellbeing.
CardioScan is an equal opportunity employer committed to attracting and retaining diversity in our workforce.
